Quick answer

The main Progressive claims phone number is 1-800-776-4737, and it's available 24 hours a day, 7 days a week. Whether you're reporting an auto accident, a home loss, or a cracked windshield, this one number gets you started. Glass, commercial, and bill-pay contacts have dedicated options within the same system or through the online portal.

The main Progressive claims phone number is 1-800-776-4737, and it’s available 24 hours a day, 7 days a week. Whether you’re reporting an auto accident, a home loss, or a cracked windshield, this one number gets you started. Glass, commercial, and bill-pay contacts have dedicated options within the same system or through the online portal.

Progressive Claims Phone Number (USA)

When something goes wrong, the last thing you want is to hunt for a phone number. Here’s everything in one place.

Main Claims Line: 1-800-776-4737

The number to save in your phone right now: 1-800-776-4737. This is Progressive’s primary claims line, open around the clock. Call it any time — 2 p.m. or 2 a.m. — to report a new claim or get routed to the right department.

Progressive Home Claims Phone Number

If you have a home insurance policy through Progressive (or through one of its underwriting partners like American Strategic Insurance), you still call 1-800-776-4737 to report a new claim. The automated system will route you to the home claims team. Have your policy number handy so the process moves quickly.

Progressive Auto Claims Phone Number

Same number: 1-800-776-4737. Progressive’s auto claims team is part of the same line. Once you’re connected, you’ll indicate whether you’re reporting a new claim or following up on an existing one.

Progressive Glass Claims Phone Number

Glass claims — chipped or cracked windshields, busted windows — are handled through 1-800-776-4737 as well. After you report the claim, Progressive typically connects you with Safelite AutoGlass or another network provider to schedule the repair or replacement. If you have comprehensive coverage with the $0 glass deductible (more on that below), you may pay nothing out of pocket.

Progressive Commercial Claims Phone Number

For commercial auto or business policies, the claims number is still 1-800-776-4737. Commercial policyholders follow the same initial intake process; the call gets routed to a commercial claims specialist from there.

PAA answers at a glance:

  • What is the 1-800 number to Progressive insurance claims? 1-800-776-4737
  • What number is 1-800-776-4737? It’s Progressive’s main claims reporting line.
  • Can I call 1-800-776-4737? Yes — 24/7, 365 days a year.

Is Progressive 24-Hour Customer Service Available?

Short answer: for claims, yes. For general customer service, it depends.

Progressive Claims Phone Number Hours

The claims line — 1-800-776-4737 — never closes. You can report a new claim at any hour on any day, including holidays. Progressive considers this essential because accidents and losses don’t follow business hours.

When Can You Reach a Live Agent?

You can reach a live claims representative 24/7. However, if you’re calling about billing, policy changes, or general account questions, live agents may only be available during standard business hours. The automated system can handle basic tasks outside those windows.

Progressive Customer Service Hours vs. Claims Hours

Here’s a quick breakdown:

Contact Type Hours
New claims (1-800-776-4737) 24/7
Claims status (same line) 24/7 automated; live agents 24/7
General customer service Varies; typically Mon–Fri business hours
Bill pay (automated) 24/7

PAA answer: What number is 1-800-468-3466? That number is sometimes listed as a general Progressive customer service line; however, 1-800-776-4737 is the dedicated and current claims line. When in doubt, call the claims number — it will route you correctly.

How to File a Claim with Progressive

Filing a claim doesn’t have to feel overwhelming. You have three main options.

File by Phone

Call 1-800-776-4737 and follow the prompts. You’ll be asked whether you’re reporting a new claim or checking on an existing one. A representative will walk you through the details — what happened, when, where, and who was involved. Try to be in a quiet spot so you can focus.

File Online or Through the App

If you’d rather not call, you can file at progressive.com or through the Progressive mobile app. Log in, navigate to “File a Claim,” and follow the step-by-step process. The app lets you upload photos directly from your phone, which can speed up the inspection process.

What Information You’ll Need Before You Call

Gather this before you dial so you’re not scrambling mid-call:

  • Your Progressive policy number
  • Date, time, and location of the incident
  • A brief description of what happened
  • Contact information and insurance details for any other parties involved
  • Photos of the damage, if you have them
  • A police report number, if one was filed
  • Names and contact info for any witnesses

What Not to Say to the Insurance Adjuster

This is where a lot of people get tripped up. Here are a few things to avoid:

  • Don’t say “I’m fine” or “I’m not hurt.” You may not know the full extent of your injuries immediately — especially after a car accident. Let medical professionals make that call.
  • Don’t speculate or guess. If you’re not sure how fast you were going or exactly what caused the damage, say so. Guessing can create inconsistencies that complicate your claim.
  • Don’t admit fault. Even a casual “I’m sorry” can be interpreted as an admission of liability. Stick to the facts of what happened.
  • Don’t accept the first settlement offer without reviewing it. You have the right to understand exactly what’s covered and to ask questions before you sign anything.
  • Don’t give a recorded statement without understanding your rights. For your own claim with Progressive, you’re generally required to cooperate — but you can still ask for time to gather information before making detailed statements.

Progressive Claims Status: How to Check Your Claim

Once your claim is filed, you’ll want to track what’s happening. Progressive gives you a couple of ways to do that.

Progressive Claims Status Login (Online Portal)

Head to progressive.com and log in to your account. Under the claims section, you can see the current status of any open claim, review notes from your adjuster, and upload additional documents. It’s the most detailed view you’ll get without picking up the phone.

Progressive Claims Status Phone Number

To check status by phone, call the same main line: 1-800-776-4737. When prompted, select the option for existing claims. The automated system can give you a basic status update; if you need more detail, you can ask to speak with your assigned adjuster.

Progressive Claim Number Lookup

When you file a claim, Progressive assigns you a claim number. Keep it somewhere accessible — you’ll need it every time you follow up. If you’ve misplaced it, log in to the online portal or call 1-800-776-4737 and provide your policy number to look it up.

PAA answer: How long does a claim take with Progressive? It depends on the type and complexity. Simple auto glass claims can be resolved in a day or two. More involved claims — like a home loss or a multi-vehicle accident — can take several weeks. Progressive is required to acknowledge your claim promptly and investigate it in a reasonable timeframe under most state laws.

Progressive Claims Department: Other Contact Options

Phone and app aren’t your only options. Here’s a fuller picture.

Progressive Claims Email

Progressive doesn’t publish a direct claims email address for new filings. However, once a claim is open and you’re working with an adjuster, they’ll typically provide a direct contact — including email — for ongoing communication.

Progressive Insurance Claims Address

If you need to send documents by mail, use:

Progressive Insurance PO Box 31260 Tampa, FL 33631-3260

For overnight or certified mail, verify the address on progressive.com or ask your adjuster, since department-specific mailing addresses can vary.

Progressive Underwriting Phone Number

If your home policy is underwritten by an ASI partner company rather than Progressive directly, the claims process may differ slightly. Your policy declarations page will list the underwriting company and the appropriate contact number. When in doubt, call 1-800-776-4737 — they’ll direct you to the right place.

Progressive Pay My Bill Phone Number

Need to pay a bill quickly? Call 1-800-776-4737 and follow the billing prompts, or use the automated payment line. You can also pay online at progressive.com or through the app.

Progressive Glass Claims and the $0 Glass Deductible

Windshield damage is one of the most common claims Progressive handles. Here’s what you need to know.

Progressive Glass Claims Phone Number

Call 1-800-776-4737 to file a glass claim. Progressive will typically connect you with Safelite or another approved repair network to schedule service — sometimes even at your home or office.

Which States Offer the Progressive $0 Glass Deductible?

A handful of states require insurers to cover windshield repair or replacement with no deductible when you have comprehensive coverage. These states currently include Florida, Kentucky, and South Carolina. In other states, your regular comprehensive deductible applies unless you’ve added a specific glass endorsement to your policy.

Check your declarations page or call Progressive to confirm what your policy includes before you assume you’re covered at $0.

How to File a Windshield or Glass Claim

  1. Call 1-800-776-4737 or file through the app.
  2. Confirm you have comprehensive coverage.
  3. Get connected with a repair provider — Safelite is Progressive’s primary partner.
  4. Schedule the repair at a location or mobile service that works for you.
  5. If your deductible is $0 (or waived in your state), you pay nothing. Otherwise, you’ll pay your deductible directly to the repair shop.

Not a Progressive customer yet? If you’re shopping for home insurance coverage, comparing rates is a smart first step to make sure you’re getting the right fit.

Frequently Asked Questions

What is the 1-800 number to Progressive insurance claims?

The Progressive claims phone number is 1-800-776-4737. It’s the main line for reporting new claims across all policy types — auto, home, glass, and commercial. The line is open 24 hours a day, 7 days a week, so you can call any time after an incident.

What number is 1-800-776-4737?

It’s Progressive Insurance’s primary claims line. You can use it to report a new claim, check the status of an existing claim, or get routed to the right department for billing or general service questions.

Is Progressive customer service available 24 hours a day?

The claims reporting line (1-800-776-4737) is available 24/7. General customer service — for policy changes, billing questions, and similar requests — may be limited to standard business hours, but the automated system can handle many tasks outside those windows.

How do I make a claim with Progressive?

You can file by phone at 1-800-776-4737, online at progressive.com, or through the Progressive mobile app. Have your policy number, incident details, and photos ready before you start. A representative or the online system will walk you through the rest.

How long does a claim take with Progressive?

Simple glass claims can close in a day or two. More complex claims — major vehicle damage, home losses, or liability disputes — can take several weeks. State laws generally require Progressive to acknowledge your claim quickly and investigate within a reasonable timeframe.

How do I check my Progressive claims status?

Log in to your account at progressive.com to see detailed claim status and adjuster notes. You can also call 1-800-776-4737, select the existing claims option, and get an automated or live update. Keep your claim number handy for faster service.

What not to say to the insurance adjuster?

Avoid saying you’re “fine” (you may not know yet), speculating about fault, or casually apologizing. Don’t accept a settlement offer without fully understanding it, and don’t guess at details you’re unsure about. Stick to the facts and let the investigation process work.

What is the Progressive claims mailing address?

For general claims correspondence, mail documents to: Progressive Insurance, PO Box 31260, Tampa, FL 33631-3260. For overnight or certified mail, confirm the address with your adjuster or at progressive.com, as department-specific addresses may vary.

Does Progressive offer a $0 glass deductible?

In some states — currently Florida, Kentucky, and South Carolina — state law requires insurers to waive the deductible for windshield repairs when you carry comprehensive coverage. In other states, your standard comprehensive deductible applies unless you’ve added a glass endorsement. Check your policy or call 1-800-776-4737 to confirm.