American Home Shield Review For 2020 (Plus Savings Tips)
Use: Buy A Home Warranty Online
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Affordable Pricing with multiple options.
Ease of use
Simple online application process.
Overall average reviews from customers.
- The Build-Your-Own Plan Option
- Multiple Fee Structures Available
- No Home Inspection Required
- No Restrictions On Appliance Age
- No maintenance records required
We Don't Like
- Not available in Alaska
- No upfront pricing
Summary: American Home Shield was the first company to offer home warranties and after nearly 50 years in business, they have grown their customer base to over 1.8 million homeowners.
Home-ownership can come with unexpected costs regardless of its age. Instead of shelling out big bucks to replace broken appliances or repair faulty plumbing, a home warranty can protect you from out-of-pocket expenses.
There’s no shortage of home warranty companies to choose from, but American Home Shield stands above the rest.
Plans Start at $27.00/month
(Rates Based on The Gold Care Plan)
Whether you need a repair or replacement for an appliance or system, American Home Shield’s network of over 15,000 contractors is at your service.
No company is perfect, however, which is why we put together this honest and unbiased American Home Shield Review.
Your home is your largest investment, and you deserve to work with a company that’s going to help you protect it.
We’ll give you an inside view into what American Home Shield does well and where they can stand to improve.
Who Is American Home Shield?
Founded in 1971, American Home Shield recognized that even though buying a home is a major stepping stone to achieving the American dream, it can also be scary.
Gone are the days of calling a landlord when something breaks and having it fixed for free.
Instead, new homeowners are often surprised when an appliance or system fails them.
Now, almost 50 years later, several competitors have entered the home warranty space, but American Home Shield is still the largest.
In addition to their 1.8 million customers, they also boast a $2 billion payout over the past five years.
This indicates that they don’t shy away from honoring and processing claims.
What Makes American Home Shield Different?
One of the biggest standout differences is that American Home Shield covers damages due to neglect and disrepair.
Most other home warranty companies do not offer this level of comprehensive coverage.
Further, homeowners aren’t expected to present maintenance records to be eligible for service.
This is important for customers who aren’t the original homeowner and might not have paperwork.
In addition to having generous coverage policies, American Home Shield also provides a $3,000 max payout for appliances.
This amount is one of the highest in the industry.
Features & Benefits
Due to American Home Shield’s longevity in the home warranty space they’ve figured out a thing or two.
They know how to provide the features that customers want without wasting resources on things that don’t matter.
These are the features that set AHS apart from the rest:
One of our favorite features of American Home Shield is the ability to customize your plan completely.
Over 70% of customers choose this plan. It covers 21 parts of your home, ranging from the refrigerator to air conditioners and water heaters.
If you’re only concerned about your appliance, choose this plan. It’s relatively low-cost and gives you peace of mind.
And, because American Home Shield covers all appliances, regardless of their age, this is a smart choice if you own a home with older items.
Home warranty companies don’t often give you free rein when it comes to replacing or repairing your appliances, so some homeowners opt out of appliance coverage and prefer to have only systems coverage instead.
AHS gives people this option by allowing the customer to purchase a warranty for 10 home systems.
Build Your Own Plan:
If you’re like most people, you probably dislike paying for things you don’t need. That’s why we love American Home Shield’s option to build your own plan.
Choose from a checklist of the 21 items that are eligible for warranty coverage.
By buying warranties for only what you need, you can keep your payments lower without sacrificing peace of mind.
Flexible Service Fees
Another customization option many customers appreciate is the option to determine the service fee that they want to pay when a technician comes to their home.
Currently, American Home Shield offers three Trade Service Fee levels:
Depending on the rate you choose, your monthly payment can be higher or lower.
If you want to keep your monthly costs low, then select the option to pay a higher Trade Service Fee.
Of all the home warranty companies we’ve come across, American Home Shield is the most flexible as well as the easiest to work with.
They give their customers the following:
American Home Shield Availability
American Home Shield is available to homeowners in 49 out of 50 states. The only state where you can’t purchase a warranty is Alaska.
If you fall into one of these three categories, you may want to consider getting a home warranty policy with American Home Shield:
Many homeowners, especially first-time buyers, are surprised to learn that their insurance doesn’t cover as much as they thought.
Appliances and systems are often included in the insurance exclusion list, which can be an unpleasant financial surprise.
While a new home can be a dream come true, it could be a ticking time bomb.
A home inspection might not detect aging appliances that are about to fail or systems that are on the fritz.
These problems can be catastrophic to a cash-strapped new homeowner.
When you sell your home, an inspection can uncover a variety of problems that are a financial burden to fix.
American Home Shield offers up to $2,000 for covered systems during the listing period.
Claims & Process Guarantee
You can purchase a home warranty online without any inspections, and you have 30 days from the day you sign your contract to cancel.
If you cancel within 30 days, you’ll get a refund. If you’ve already been a customer for 30 days, you can cancel at any time and get a partial refund prorated for the month.
The claims process is also relatively straightforward. As a customer, you can request service either online or by telephone 24 hours a day, 7 days a week.
From there, AHS will put you in touch with a contractor that will schedule an appointment with you.
One caveat: If your appliance or system is replaced, it is guaranteed to have the same features but might not be the same model or quality.
For example, a homeowner with a top-of-the-line stainless steel refrigerator that needs to be replaced might end up with a cheaper brand that looks entirely different than their original.
Further, many customers have noted that American Home Shield can be reluctant to replace an appliance or system.
Instead, they may only authorize repairs even though an item is at its end of life.
On a positive, all workmanship is guaranteed for 30 days. If you’re unsatisfied for any reason, AHS will send a technician to your home for free.
And finally, it’s important to note that AHS does not pay for cosmetic damage that doesn’t affect the function, like a missing knob or hand, chips, dents, etc.
This exclusion is fairly standard but worth noting.
Let’s Address Their Reviews
Before we conclude this review, we do need to address some of the negative reviews that American Home Shield has gotten from customers.
These negative reviews come with the territory, unfortunately, when you’re working with a warranty company.
After taking an in-depth look at the reviews, we discovered the following:
The bulk of the negative comments were due to long wait times.
The cause of the longer-than-expected wait times has to do with communication lag times between homeowners, AHS, and the contractors.
Many reviewers that expressed discontent did not thoroughly read their contract, so they didn’t have proper expectations.
AHS does post a sample contract online, which anyone can view. Before you sign a real contract, make sure you read it thoroughly.
The American Home Shield contractor reviews weren’t exactly stellar.
Though you don’t usually have a choice of contractor, but you can request to work with someone you prefer or ask to work with someone other than their default choice.
For each negative review, we’ve noticed that a representative from American Home Shield personally reaches out to the customer, actively working to solve their problem.
This level of responsiveness is impressive.
How To Take Action?
No other American Home Shield Reviews are as detailed as mine; however, I wanted to make sure that I gave you as much detail as possible.
American Home Shield has been around the longest for a reason – they fulfill on their promises.
While other home warranty companies open their doors and then disappear a few years later, AHS is here to stay. If you’re looking for a reputable company that you can trust, look no further.
Ready to see how much your home warranty coverage will cost with American Home Shield? Find out now.
Thanks For Reading My Review... Before You Go!
What did you think of my review? Did I miss anything?
Sa El is the Co-Founder of Simply Insurance and a licensed Insurance Agent with over 11 years of experience in the industry. He specializes in Life & Health Insurance and is certified in Long Term Care Insurance in the state of Georgia. He is also an Official Member of the Forbes Finance Council, a licensed real estate agent in the state of Georgia (License #382602), an entrepreneur, insurance educator, and freelance writer.