What Is Technology E&O Insurance?
Technology E&O insurance is a specialty professional liability policy built for businesses that build, sell, or service technology — SaaS companies, IT consultants, software development agencies, managed service providers (MSPs), data processors, and DevOps / cloud consultants. It covers claims that your technology product or service caused a client financial loss, including software bugs and defects, system outages and downtime, SaaS SLA breaches, integration failures, missed deadlines, data corruption, and contractual disputes under master service agreements.
The "technology" qualifier matters: standard professional liability E&O policies often exclude technology services entirely or sub-limit them severely. Tech E&O is written specifically for the technology risk class. Modern policies from Hartford, Hiscox, and Chubb bundle tech E&O with cyber liability because the risks overlap heavily — a software bug that exposes customer data triggers both E&O (the bug) and cyber (the breach). Buying them separately almost always leaves coverage gaps.